SHIPPING & RETURNS
SHIPPING POLICY
At Platte River Trading Company, we offer free shipping on all orders within the United States. We use USPS Priority Mail and UPS Ground to ensure fast and reliable delivery. Please allow 3-5 business days for processing your order. Once your order has shipped, you will receive a confirmation email with a tracking number. If you have any questions about the shipping status of your order, please contact our customer service at info@platterivertradingco.com.
RETURN & EXCHANGE POLICY
All belts are covered against defective workmanship for 3 years. However, this DOES NOT cover general wear and tear from use. Due to the nature of most hides/skins from animals, there will always be imperfections in the skins. We use only genuine hides/skins, and do not use any embossed leather to simulate a genuine product.
If there is a defect in workmanship, you are required to notify us as soon as possible. We will create a return merchandise authorization (RMA) for you to send the item back to us. If the defect is confirmed, we will repair or replace the item free of charge. We do not accept returns or exchanges on custom items unless there is a defect in our craftsmanship.
We understand that sometimes you change your mind about a product once to get it into your hands. Therefore, in general, we are happy to do a onetime exchange for unused products, for a different product of equal or lesser value, except for custom items. Unused Items must be shipped to us , in the original packaging that you received. Because we don’t keep items in inventory, we cannot guarantee cash or credit refunds, only exchanges. Cash or credit refunds will be considered on a case by case basis, and will require a 15% restocking fee. We are a workshop, not a factory. In most cases your item was made especially for you when you ordered your item. We strive to make sure that everyone is satisfied with their purchase.