RETURNS & EXCHANGES
RETURN POLICY
All belts are covered against defective workmanship for 3 years. However, this DOES NOT cover general wear and tear from use. Due to the nature of most hides/skins from animals, there will always be imperfections in the skins. We use only genuine hides/skins, and do not use any embossed leather to simulate a genuine product.
If there is a defect in workmanship, you are required to notify us as soon as possible. We will create a return merchandise authorization (RMA) for you to send the item back to us. If the defect is confirmed, we will repair or replace the item free of charge. We do not accept returns or exchanges on custom items unless there is a defect in our craftsmanship.
We understand that sometimes you change your mind about a product once to get it into your hands. Therefore, in general, we are happy to do a onetime exchange for unused products, for a different product of equal or lesser value, except for custom items. Unused Items must be shipped to us in the original packaging that you received. Because we don’t keep items in inventory, we cannot guarantee cash or credit refunds, only exchanges. Cash or credit refunds will be considered on a case by case basis, and will require a 15% restocking fee. We are a workshop, not a factory. In most cases your item was made especially for you when you ordered your item. We strive to make sure that everyone is satisfied with their purchase.
BELT SIZING ISSUES
We know that sizing a belt on line can be difficult. In addition to our regular return policy, we offer one free size exchange per belt, if you find that you ordered the wrong size belt. We encourage you to give us a call before you order, if you are uncertain of the belt size you need. We welcome your phone call, because we want you to order the right size belt the first time.
If you are exchanging a belt due to it being the wrong size, you must let us know within 48 hours of you receiving your belt. You are responsible to pay the shipping costs of returning the belt. Once the returned belt is received by us, we will inspect it for wear and tear. If it is in new condition, and is the belt we shipped to you, we will craft a new belt in the size you need. The belt must be the same style that you ordered from us originally. If we determine that the belt is not new, in unworn condition, or is not the belt that you originally ordered, the belt will be returned to you, and the exchange canceled.